Refund policy

Refund & Replacement Policy

Every GiftCuztom item is printed on demand just for you, so we cannot accept returns or exchanges for change of mind, wrong size ordered, or personalization details entered incorrectly by the customer. Please check the size chart and preview your personalization carefully before placing your order.

When we will reprint or refund

We will gladly send a free replacement or issue a full refund if your order arrives:

  • Damaged or defective (for example, a misprint or a flaw in the garment)
  • Different from what you ordered (wrong item, size, or color)
  • Lost in transit (tracking shows no movement for 15+ business days)

How to request

Email us at phu01648615345@gmail.com within 30 days of delivery with your order number and a clear photo of the issue. You do not need to send the item back. Once approved, we will ship your replacement or process your refund to the original payment method within 3-5 business days. Your bank may take additional time to post the refund.

Cancellations

Orders can be cancelled or edited within 12 hours of purchase. After that, your item may already be in production.